FAQ

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FAQ

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Frequently Asked Questions

Is the holiday home I choose available for the dates I require?

You can check availability on the individual property calendar or put in your desired dates on the home page then search for all available properties.

You must complete the booking to reserve your chosen holiday home for those dates – you can do this online, by phone or email.

Business hours are from 9 am to 8 pm weekdays, including public holidays.

Do you accept school leaver bookings?

Unfortunately, due to a number of bad experiences, we are unable to book accommodation for Leavers.

How soon should we make a booking?

Book right now if you want to secure the property of your choice for the dates you require.

How do I make a booking?

Our calendars show real time availability. If the property of your choice is available, you can complete an online booking, and this is the fastest way to confirm a reservation. Alternatively, you can call us on 0419 908 338 or 0431 848 711 or email us at info@housedownsouth.com.au. The booking is not confirmed until a deposit is received, until which time it is possible for someone else to secure the dates you were wanting.

How do I pay for my accommodation?

Our preferred method is direct debit. Our payment gateway also accepts credit card (Visa card / MasterCard / American Express), cheque or money order. Direct debit, cheque or money order must be made at least 10 days in advance of due date.

Full payment is required if the commencement date of your booking is 30 days or less away. If making your booking more than 30 days in advance, a 50% deposit is required to confirm, with the full balance due and payable 30 days prior to your holiday.

What is included?

All properties except one include linen – this includes bed sheets, pillow slips, bath towels, face towels, bath mats, tea towels.

All houses are provided with doonas/blankets and pillows.

If you are hiring Prevelly Escape, linen is not included, and you must bring your own. Linen may be added to your booking for an additional charge of $100.

For all holiday homes you will need to bring your own beach towels and personal toiletries. A modest supply of toilet paper will be supplied for your arrival, and you will need to supply your requirements for the rest of the stay. Basic pantry condiments fluctuate from booking to booking and we are unable to confirm contents.

Are babies and toddlers included in the tariff rate?

Babies generally of a non-mobile age are not charged for. Linen will not be provided for them if they have not been included as a paying guest. Once a child is mobile it can be fair to assume that they will require equal use of the house facilities, including a bed and other amenities. Usually marks left behind on windows, walls and furniture by a child are more apparent than those left by an adult. It is standard practice in most reputable accommodation stays to include minors as people and therefore paying guests.

When is check in and check out?

Check in is from 3 pm on your arrival date. Check out is strictly 10 am on your departure date or charges may apply. (An earlier arrival or later departure time may be possible subject to availability, however this must be organised in advance.) Property access details including key pickup and address of house will be sent to you by SMS on arrival day, providing that we have received bond information.

Is cleaning included?

Professional cleaning of the property is included in your tariff and will be done on your departure, however you must leave the house in a clean and tidy condition with dishes washed and put away in the appropriate places (including dishwasher), all furniture returned to original positions, sand swept up from floors, tables and kitchen benches wiped down, BBQ cleaned (if used), and the house of general neat appearance. An additional charge will apply if excess cleaning is required over and above the normal allotted time. It is the guest’s responsibility to remove excess rubbish and clean the BBQ. Please close all windows, lock the house and return the key to its original position.

What is the minimum stay?

A 2-night minimum stay is required throughout the year, not including periods listed below:

Long Weekends and Special Events 3 nights
Australia Day and Easter Holidays 4 nights
Christmas / New Year 6 nights
Christmas School Holidays 3 5 nights variable

The tariff rate applied at the above period will be quoted at the full house rate, i.e. maximum number of people the house will sleep, regardless if less people will be occupying the house. As our cleaners also enjoy Public Holidays we do not accept check-in and checkouts on these days, as the cleaning surcharges that are applied make it unviable.

Is a bond required?

A bond is required for all bookings and you cannot access the property without it. The registration form requests details of your name, address, and drivers licence number as well as credit card details. If you provide credit card details for bond payment, the amount will be pre-authorised and then released after your stay, within 7-10 working days, subject to the property being left in a clean condition with no damage. If credit card details cannot be supplied, a cash or cheque bond is payable and will be returned to you as above. An increased bond may be incurred for group bookings or at our discretion.

What if I wish to cancel my booking?

Once your booking has been confirmed and a receipt issued, your deposit is non refundable under all circumstances. If the booking is cancelled in writing more than 6 weeks prior to the commencement date of your arrival, you will be released from the liability of full payment. Once full payment of the tariff is receipted and confirmation details sent, the Property is reserved for the Guest for the specified dates whether or not occupation of the Property occurs.

Are pets allowed?

There is a selection of holiday homes listed on the website that are Pet Friendly. Search under Accommodation or inquire and we will advise if these homes are available for the time you wish to stay. Otherwise, you will need to make alternative arrangements for your beloved pet during your absence. Dogs and cats are not allowed in National Parks or on swimming beaches, restaurants and cafes and require constant owner supervision. A pet surcharge applies at our Pet Friendly holiday homes and comes under Extras during the booking process.

Where do I pick up the key?

Once you have completed and returned the Guest Registration form, and full payment has been received keys will be made available upon arrival at your holiday destination according to the information details that will be emailed to you upon full payment of the tariff. It is guests responsibility to ensure they have received details prior to their stay, as no responsibility is accepted if they have not been received for any reason whatsoever.

What is your best price, can I get a discount?

The best price is displayed on the website. Tariff rates are fixed and not negotiable. Specials are current for this year only. The tariff rate has carefully been determined by comparisons with other holiday homes of similar location and quality features, and competitively priced in order that a level uniform standard of accommodation can be maintained for each guest booking. Special weekly rates as per the website apply check the daily rate, and you will find that in 99% of cases you will get 7 nights for the same rate as 6 nights.

We are planning to celebrate a special occasion, is this OK?

Definitely not. All houses listed on the website are purely for holiday accommodation. Whilst it is OK for occasional visitors to drop by for a few hours during the course of your stay, it is not acceptable to use the house for the purposes of holding a party of any description or for the house to be used as a function venue. The rights of neighbouring houses to enjoy their peace and privacy is to be respected at all times, and all music is to be turned off or down by 11:30pm. No more people than the number confirmed on your Booking Form should be accommodated at any one time, and if complaints are lodged by outside parties regarding excessive noise or unruly behaviour, your booking will be immediately cancelled and further occupation of the property refused. No portion of unused accommodation stay will be refunded, and any fees associated will be debited immediately to your credit card.

Can we set up a tent or park a friend's campervan?

Definitely not. Sufficient bedding is provided for the number of people booked to stay in the house. Absolutely no camping arrangements will be agreed upon, as there are caravan parks specifically set up nearby who cater exclusively for this purpose. The maximum number of people must not exceed the amount specified on the Booking Form, nor the number of beds provided for in the house..