Terms and Conditions
The contract is between the guest and the owner of the holiday property C/- House Down South.
CONFIRMATION OF A BOOKING:
A booking will only be confirmed after all of the following:
PAYMENT, DAMAGE DEPOSIT & CANCELLATION POLICIES AND SCHEDULES:
To secure this booking, a payment of 50% of the grand total is due within 1 day of confirmation of intention to book.
Any rent amounts payable must be fully settled 30 days prior to arrival. If that date has already passed, then payment must be fully settled within 1 days of confirmation of intention to book. The refundable damage deposit must be fully settled 1 day prior to arrival.
Payments are non-refundable, but exceptions may be considered at the manager’s sole discretion. Partial refunds can be given on balance payments if your cancelled dates can be rebooked with another party at a comparable rate. Changing booking dates may be possible if the request is made more than thirty days prior to your booked arrival date.
A refundable security bond is payable on or before the arrival as either a debit or pre-authorisation on credit card. While it rarely occurs the bond may be used to cover costs in the event damage or loss to the property, excessive cleaning etc. Bonds charged as a debit are usually refunded within 7 to 10 business days.
RULES & RESTRICTIONS:
INDEMNITY & LIABILITY
The Guest is responsible for their own travel/health insurance. Neither the Owner or Manager shall be held responsible in any way for accidental injury, death or damage/loss to personal effects of the Guest. In the event of unforeseen circumstances where a booking cannot proceed, House Down South reserves the right to cancel a booking providing a refund as required.
The Guest is responsible for all damages, excluding wear and tear, and including those which exceed the deposit amount. The occupants are responsible for keeping noise to a reasonable level at all times. Parties and/or any unauthorised gatherings will be considered a breach of the terms and conditions and the booking may be forfeited. The owner or holiday management company shall not accept liability in the event that the guest considers the property to be unsuitable for any reason whatsoever. All marketing material for the property is true and correct at the time of publishing but may change without notice.
Number and age of Guests
Guests below the age of 18 must be supervised by at least one adult older than 18 years. Extra fees will apply and be
deducted from your bond if you exceed the number of guests stated on your booking form or if people below the age of 18 are not supervised overnight. Maximum numbers of guests are regulated by the short stay permits issued by the local Shire.
Dogs are not permitted at properties that are not labelled as pet friendly. For our pet friendly properties, most breeds of dog are welcome but guests must disclose what breed they intend to bring before House Down South will consider approval. Guests require written approval from House Down South. If you have been given permission to bring a dog, please ensure you apply the pet related conditions below.
Bedroom linen, bedding, tea towels and bathroom towels are provided at the property unless otherwise stated. Beach towels are not provided.
The guest is responsible for the property during their stay and shall take all reasonable actions to keep the house secure, clean and tidy and in good condition including utensils, fixtures, fittings and equipment inside and outside.
There shall be no smoking inside the property by the occupant or the occupant’s guests at any time.
The guest is responsible to pay for replacement or repair of any damage to the property or its contents. This payment will be taken from the security bond or authorised credit card where required.
Description of Property