We are householders in the Margaret River region and House Down South look after our holiday rental property.

In this industry, if the service from Property Managers is poor, it is reflected in the reviews and bookings, and therefore occupation rate and income.

Communication with guests and owners needs to be spot on, and there is also a requirement for the engagement and coordination of reliable and competent ancillary services such as cleaning, linen and property maintenance services to ensure everything runs smoothly and guests are not inconvenienced at any time, as it only takes one cog in the wheel to break and the whole team effort counts for nothing.

We have found House Down South work exceptionally hard to ensure the house is presented immaculately to our guests on arrival, and that back up team remain on track at all times, which leave our guests very pleased and accordingly leave good reviews, which in turn attract more guests.

We are delighted with the way Steve and Tina manage our property and would highly recommend them to anyone wishing to do the same.

Anne and Adrian Pegdon, The Deck

 

We have found Steve and Tina to be fabulous managers of our two properties.
Their care and attention to detail of the properties, immediate response and repairs of any issues or faults and their prompt replies to our queries or requests is exemplary.

We are very happy with their service and look forward to continuing our business
with them.

Brigid and John, Abundance and Aroha

 

Our place has been managed by House Down South since 2017.
Steve and Tina do fantastic work, professionally looking after our place and making our holiday-tenants feel welcome, as well as maintaining great website, booking and communication tools.  The partnership and the mutual trust built over the last three years has provided us great peace-of-mind as owners, especially through recent times, when we have been unable to visit Margaret River!  Thanks HDS.
Paul Abbott and Stacey McKenzie, Stones Throw

 

List your property with House Down South and it will earn income while being managed by dependable people who will respect it and keep it maintained.  We are experienced, transparent, honest, hard working and unlike our competitors, provide most ancillary services without charging the extra fees.

Give Tina or Steve a call on 0448520099.

 

Why choose House Down South?

House Down South have been providing professional management of holiday accommodation in the Margaret River region for over a decade.  We work 7 days a week from 8am to 10pm delivering smart, consistent and caring management of your property.

We are local

We are here, we know the area, we can keep a close eye on your property and quickly respond to any issues that may arise.  We have an extensive list of local tradesman we can use to help keep your house in good shape.

Assist with the short stay approval process

Navigating your way through the Shire approval for short stay accommodation can be daunting and time consuming. We can advise and assist with this.  We have expert people on hand to advise and assist you to give you the best possible chance in gaining approval.

Personal touch

We help you address any maintenance requirements with the minimum of fuss and the lowest local prices.
We value add each booking by using fresh linen and local products such as soaps, coffee and teas to give guests a taste of local produce. This added touch has help build our respected reputation and list of repeat customers. Marketing strategies will be tailored to achieve your occupancy goals. 

Return on investment

Generate a decent income from your investment and use your home when you want. Our services are fully tax deductible.  Earnings and expenses are provided in a transparent statement at the end of each month. There are no hidden costs.

Website

Our website is attractive, easy to use, secured, compliant with Australian cybersecurity regulations and up to date.  We regularly spend time and money on search optimisation.

Active marketing

We list on social media and major channels including AirBnB, TripAdvisor, HomesAway, Expedia, Facebook and more.  We use a channel manager to efficiently and rapidly vary rates across many platforms in response to market demand.

Online owner’s platform

Effortlessly manage your personal bookings and block out dates for your family and friends.

 

 

What We Do 

Create or update your home’s online presence

We will photograph your home and write descriptions highlighting the best features for our website and gateway websites. 

 Handle all guest enquiries and maintenance issues

We respond to booking enquiries and maintenance issues from early in the morning until 10pm at night, sometimes later, 7 days a week.  We are renowned for our friendly and professional management style.

Screen potential guests

The collection of a bond for every booking ensures a large majority of guests behave and if they don’t, we swiftly respond to safeguard your asset.  Multiple emails prior to arriving usually determine if any foul play is likely to occur and steps are taken to prevent it if possible.  Parties and events are prohibited on our properties. Extreme vetting of guests occurs around school leavers time.

Financial management

You will receive a Monthly Statement detailing the previous month’s bookings with clear and transparent account of your income, expenses, taxes and our commission.  We will provide a yearly summary for tax purposes. Earnings are paid by bank transfer at the start of the following month.

Search engine optimisation

We work hard to remain around the top of search engine rankings using our time and money.
Our consistently good reviews have enabled us to achieve highly regarded status with channels such as booking.com, HomeAway and AirBnB which contributes to our superhost status and booking hit rate.

Keep your place super clean

We have our own highly trusted, experienced and efficient cleaners.  We organise delivery and placement of fresh, high quality linen. We can clean before your arrival if you wish. Guests consistently compliment the cleanliness of all our properties.

 Organise key pickup and drop off

No bond = no house! Guests are only given access to the property when we have bond details and secured full payment of the rental income.

   Keep you informed

You will be notified when bookings are confirmed, changed or cancelled and details
such as Guest names and rental income will also be provided.

Provide helpful information to the guest

Each house is given a personalised file containing house details and instructions, emergency procedures
and a wealth of suggestions and information for the local area – all tried and tested by us, of course! Clear directions to your property. Guest support after hours – we’re a phone call away if they need us.  

Fix problems

We resolve issues and complaints from guests and notify the owner as required.

Follow up

After their stay we thank our guests, follow up on any negative feedback if it occurs, and invite them to leave reviews.  We stay in touch with our previous guests by utilising our extensive database.

Watch the market

With our local knowledge and broad range of properties across the region, we can advise on property trends and listing prices to help you achieve your desired return.

Property maintenance reporting

We will work with you to keep your property well maintained and keep you updated on maintenance issues that arise during guest bookings.  This is a free part of our service.  We have an extensive list of tested, qualified, insured and trusted tradespeople to resolve any urgent or ongoing issues.